Privacy Policy
Last updated: 8 November 2026
Who We Are
Everbound Book Boxes is based in the United Arab Emirates. This policy explains how we handle personal information when you visit our website, purchase from us, join the Everbound Society or contact us.
Everbound Book Boxes is responsible for the personal information we collect and use for these purposes. For privacy questions or requests, email Debbie@everboundbookboxes.com.
Information We Collect
Depending on how you interact with us, we collect:
• Your name, email address, telephone number and billing or delivery address.
• Order details, product selections, payment status and transaction references.
• Information you provide in enquiries, collaboration requests or messages, including photographs supplied to help resolve an order issue.
• Your newsletter subscription preferences and information about when and how you subscribed.
• Technical information and website usage statistics processed by our website and service providers.
If you order a gift for someone else, we may receive their name, delivery address and contact details. Please ensure you are authorised to provide those details.
How We Use Your Information
We use personal information to process payments, prepare and fulfil orders, arrange deliveries and collections, provide order updates and respond to enquiries.
We also use relevant information to investigate problems, process refunds, maintain business records, protect against fraud and meet applicable legal obligations.
Where you choose to subscribe, we use your details to send Everbound Society newsletters, release announcements and other updates you have requested.
We process information where necessary to fulfil your order, take steps you request before ordering, comply with legal obligations, or with your consent where required.
Payments
Payments are processed through Stripe. Payment details entered at checkout are handled by Stripe and the relevant payment providers.
We receive information needed to manage your purchase, such as payment confirmation, transaction references and limited payment-method details. Please do not send your full card number or security code by email or through our contact forms.
The Everbound Society & Marketing
We use Mailchimp to manage Everbound Society subscriptions and send newsletters.
Joining the mailing list is optional. Placing an order or sending an enquiry does not, by itself, mean you have agreed to receive marketing emails.
You can unsubscribe using the link in our marketing emails or by emailing Debbie@everboundbookboxes.com. Unsubscribing from marketing does not prevent us from sending necessary messages about an existing order.
Where email tracking is enabled, Mailchimp may record email opens and link clicks to help us understand engagement and improve our newsletters.
Who We Share Information With
We share relevant information with service providers where needed to operate our business, including:
• Journo Portfolio, which hosts our website and supports our store and website forms.
• Stripe and relevant payment providers, which process payments and support transaction security.
• Mailchimp, which manages our mailing list and newsletters.
• Couriers and delivery providers, which need delivery details to transport your order.
• Email and communications providers used to respond to your enquiries.
If you arrange your own courier, we share the information necessary to coordinate collection and prepare shipping documents.
We may also disclose information to professional advisers or public authorities where necessary to meet legal obligations or establish, exercise or defend legal rights.
International Processing
Our service providers may process or store information outside the UAE. International deliveries may also require information to be shared with overseas couriers and customs authorities.
Where applicable, we must ensure that appropriate safeguards or another lawful basis are in place for international transfers. You may contact us for information about the arrangements relevant to your data.
Cookies & Website Statistics
Our website uses cookies to support shopping functions, including maintaining your shopping session.
We use Journo Portfolio’s built-in analytics for visitor statistics. This analytics service does not use cookies. Cookieless analytics does not necessarily mean that no technical information is processed.
Please read our Cookie Policy for more information about cookies and browser settings.
How Long We Keep Information
We retain personal information for as long as needed for the purpose for which it was collected, including fulfilling orders, resolving enquiries and meeting accounting, tax or other legal requirements.
Retention depends on the type of information, any applicable legal period and whether an ongoing dispute requires records to be kept.
When you unsubscribe, we may retain a limited record of your opt-out so that your marketing preferences continue to be respected.
Protecting Your Information
We take reasonable steps to protect personal information and limit access to those who need it for the purposes described in this policy.
No website, online service or transmission method can guarantee complete security. Please avoid sending sensitive information that is unnecessary for your enquiry.
Your Privacy Rights
Depending on the law applicable to your information, you may have rights to request access to your personal information, correct inaccurate information, request deletion, or restrict or object to certain processing.
Where processing relies on consent, you may withdraw that consent. This does not affect processing that was lawful before withdrawal.
Some requests may be subject to exceptions, such as where we must retain records to meet legal obligations.
To make a request or raise a privacy concern, email Debbie@everboundbookboxes.com. We may ask for information reasonably necessary to verify your identity. You may also raise concerns with the relevant data protection authority.
Other Websites & Services
Our website may link to third-party websites or social media services. Those services handle information according to their own privacy policies.
Updates to This Policy
We may update this policy when our practices, services or legal obligations change. The latest version will appear on this page with its update date. Where required, we will provide additional notice or obtain consent for relevant changes.
Contact Us
For privacy questions, requests or concerns, please email:
