Returns, Refunds & Cancellations
Last updated: 8 November 2026
Every Everbound box is prepared with care. Please read the following before placing your order so you know what to expect if your plans change or something arrives incorrectly.
Change-of-Mind Returns
We do not accept change-of-mind returns or exchanges for Luxury Book Boxes or Sealed Stories, except where required by applicable law.
The surprise is part of the Sealed Stories experience. Personal preference for a different book or a dislike of the story does not qualify for a change-of-mind return. This does not affect your rights if an item is faulty, incorrect or not as described.
Order Cancellations
Luxury Book Box preorders and Sealed Stories orders cannot be cancelled for change of mind once confirmed, except where required by applicable law.
We source books and commit to items for your order, so please check your selection and order details carefully before completing your purchase.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, contains an incorrect item, or has something missing, please contact us as soon as reasonably possible through our Customer Service page.
Please include your order number, a description of the issue and, where possible, clear photographs of the affected item and packaging. These details help us investigate and arrange a suitable resolution.
Please retain the affected items and packaging where possible until we have advised you on the next steps.
How We Resolve Problems
We will assess the issue and arrange the appropriate remedy, such as a replacement, repair or refund, in accordance with your applicable consumer rights.
Where a return is needed for a confirmed faulty, damaged or incorrectly supplied item, we will arrange or cover the necessary return shipping. Please contact us before sending anything back so we can provide return instructions.
Refunds
Where a refund is due, we will confirm the amount and arrange it through the original payment method where possible. The time it takes to appear in your account depends on your bank or payment provider.
If We Cannot Fulfil Your Order
If we cannot supply your order, we will contact you and arrange a refund for the unavailable goods and any associated shipping charges that are no longer applicable. We will not substitute a different product without your agreement.
Your Consumer Rights
Nothing in this policy limits any rights you have under applicable consumer law, including rights relating to faulty, damaged, incorrect or misdescribed goods, or any mandatory cancellation rights.
Contact Us
For help with an order, please contact us through our Customer Service page.
